Woke up to a flight cancellation. Dealing with British Airways was a nightmare this am. I was trying to fix my flight on the website, website said I had to contact them, I call and the line is closed, I chat with an AI bot - trying to figure this out all while I’m waiting to board my flight out of Valencia. They tell me my flight is not cancelled. I show them the email. They say talk to the desk when you get to Barcelona. Do you see the empty desk?? There was NO one who could help me. After 4 hours of running around the airport, back and forth, everyone telling me different things, waiting at different places while they looked things up on the computer to tell me “your flight was cancelled” like I KNOW that’s why I’m asking you for help.
Finally Anna with Iberian Air, my guardian angel, helped me with everything. There was not one representative from British airway even though they have desks there. She couldn’t access my flight and couldn’t get through to them either. I ended up buying a flight on Turkish airlines at the very moment Anna was able to rebook me. So cancelled that one and BA sent me to a hotel with meal vouchers and I am rebooked tomorrow. At least I am comfortable, safe, and not dragging around my suitcase anymore.
